FAQ
Frequently Asked Questions (FAQ)
Where is VEYARN yarn made?
We offer yarn from Italian manufacturers, as well as exclusive hand-dyed yarns.
What is the fiber content of your yarn?
Each product page shows the fiber composition. We offer merino wool, mohair with silk, alpaca, cotton, and other natural fibers.
How do I choose the right number of skeins?
You can select the desired quantity directly on the product page — just make sure it does not exceed the available stock.
You can also adjust the quantity in the cart before checkout. If there’s an active promotion or bundle discount, it will be applied automatically when all eligible yarns are in your cart.
Do I get a discount if I buy more skeins or matching colors together?
Yes! We regularly offer curated yarn sets with color combinations that go perfectly together. These sets are available directly on the product page and often come with an automatic discount when purchased as a bundle.
We recommend exploring the store carefully so you don’t miss a great offer — these sets are limited and may sell out quickly.
Example: If a product page features a 3-skein color combo, you can add any quantity of each yarn in that combo — and the discount will be applied automatically when all the colors from the set are present in your cart.
Note: The discount only applies when you increase the quantity of the yarns within the set directly in the cart. If you add the same colors separately from the product page (one by one), or mix products not listed as a set, the discount will not be calculated.
Do you ship outside Italy?
Yes, we ship across Europe and worldwide. Shipping cost is calculated at checkout.
How long does delivery take?
In Italy: 1–3 business days. In Europe: 5–10 business days depending on the destination.
What payment methods do you accept?
You can pay by credit card, PayPal, Apple Pay, or Google Pay (depending on your device).
Can I return the yarn?
Yes, you can return your order within 14 days if the yarn is unused and in its original packaging. Please contact us first to arrange the return.
Do you offer any discounts?
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